Focused on Your Healing
At UChicago Medicine AdventHealth Hinsdale, patient care is our privilege, and we're committed to making the most of your time with us. Whether you’re stopping by for a visit with your provider or are planning a longer stay, we want to help you prepare with the resources and information you need to feel comfortable and confident.
Learn what to expect while you’re here with us at our Hinsdale hospital. And, if you can't find what you're looking for, a member of your care team will be happy to help answer questions and point you in the right direction.
What to Expect for Your Hospital Stay
When you come to UChicago Medicine AdventHealth Hinsdale, you can feel confident that you'll receive the highest level of attention and care possible. We’ve compiled resources to help you prepare for your upcoming visit from the comfort of home.
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- Make the Most of Your Stay
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We encourage you to take an active role in your care. Being prepared and asking questions ensures the best possible outcome and successful recovery.
Ask Questions
We understand that hospital stays, surgeries and procedures can cause anxiety. Ask us whatever questions you have, as many times as you need to. We’re happy to share our knowledge and experience about what you can expect during your stay.
Bring a List of Current Medicines
Be sure to tell your doctor about all the medicines you take. This is very important information as certain medications can interfere with others. Be prepared to share:
- Herbal supplements
- Over-the-counter medications (ibuprofen, allergy medicine, etc.)
- Prescription medicines
- Vitamins
Make Your Allergies Known
Avoid complications by making sure your doctors and nurses know about any drug, food, skin or other allergies.All Test and Procedure Results
Ask for every test and procedure result and talk to your doctor about what they mean for your care.See AlsoFAQs – athenahealth Patient PortalThe portal patients need today | athenahealthCreate an Account – athenahealthUnderstanding the athenahealth Product Suite: Is It Right for You?Understand Your Home Care
If you're unsure about changes in medications or activity levels, find out before you leave. - What to Bring
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To ensure your admission to the hospital goes smoothly, please bring the following:
- A photo ID (driver's license or passport)
- A list of all your current medicines
- Any forms your primary care provider gave you to bring to the hospital
- Any relevant medical insurance information, including insurance cards, pre-certification and any other documentation required by your insurer
- A list of emergency contact numbers
Please feel free to bring personal items, such as pajamas, slippers, a bathrobe, socks, reading glasses, books, photographs or anything that would make you more comfortable.
However, we ask that you keep these to a minimum as there is limited space for personal items in patients' rooms. In addition, please note that UChicago Medicine AdventHealth Hinsdale is not liable for personal belongings in the event of theft or damage.
- Preparing for Surgery
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When your surgeon schedules your procedure, a representative from the Pre-Admission Testing Center (PATC) will contact you to ask a series of health-related questions to individualize your care plan. We'll schedule an appointment before surgery if you need blood work or additional testing.
We'll ask you to arrive two hours before your surgery start time. After you check in at the information desk, you'll be directed to the Day Surgery Center on the hospital's first floor and escorted to your private room.
This time is used to review your admission history for any changes, obtain any additional testing ordered by your surgeon or anesthesiologist, perform pre-operative patient preparations and educate you on what to expect before and after your surgery.
- Our Pharmacy
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Our pharmacy serves all patients in our hospitals and is available for the community, too. A trusted pharmacy is an important member of your care team. Your pharmacist will help you understand medication and dosage and answer any questions you might have.
Our pharmacy services include:
- A 90-day supply of medication (mail order)
- Bedside delivery at discharge
- Communicating possible interactions with medications
- Filling prescriptions
- Immunizations
- Partnering with your primary care provider
- Patient and family medication education
- Personalized patient profiles
- Prescription transfers
- Providing information about Medicare Part D
Our pharmacy hours are:
Monday to Friday: 9 am to 5:30 pm (Closed 1pm to 1:30 pm for lunch)
CLOSED on Weekends and Major HolidaysLearn more about the pharmacy at UChicago Medicine AdventHealth Hinsdale by calling us at Call630-856-3966.
- Spiritual Care
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We understand that keeping your faith is an important part of healing. Whether you or a loved one need a little extra support or guidance, our Spiritual Care department can help guide you through difficult seasons in life.
Our chaplains at UChicago Medicine AdventHealth Bolingbrook are on-call 24 hours a day, seven days a week. Ask your nurse for assistance or call 630-312-3921.
Our spiritual care services include:
- Advance directive assistance
- Art and music programs
- Assistance visiting clergy and pastoral visitors
- Bedside visits and prayers
- Community clergy referrals
- Grief support groups
- Spiritual guidance, including counseling and crisis ministry
- Worship and devotion services in the chapel
Your nurse can contact our chaplains 24 hours a day, seven days a week. Please let us know if you would like to receive spiritual care or call us directly at Call630-856-8120.
- Classes and Events
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UChicago Medicine AdventHealth Hinsdale offers a wide range of classes, events and programs for your whole health. With topics that include preparing for childbirth, CPR classes, health screenings and seminars and much more, you can find the program that’s right for you.
Check out our upcoming classes and events
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Communication Assistance
- 24-Hour Support
- Medical Interpreters
- Communication Aids
24-Hour Support
To ensure access to care and care-related services, we offer communication assistance to patients and their guests who have limited English proficiency or a disability that results in a communication challenge.
To arrange for services:
- A team member can request services before or during your appointment
- Communication assistance is available in our emergency department
Communication assistance services include:
- In-person support is available if requested 24 hours before your appointment
- Telephone support connects you to interpreters in 240+ languages
- Video services offer real-time interpretation and are always available (this on-demand service provides more than 57 languages, including sign language)
- Written translation is available in more than 200 languages
Medical Interpreters
We can connect you with medical interpreters in multiple languages, including:
- American Sign Language (ASL)
- Arabic
- Bosnian
- Cantonese
- French
- Greek
- Hindi
- Italian
- Mandarin
- Mongolian
- Nepali
- Polish
- Romanian
- Russian
- Serbian
- Spanish
- Swahili
- Ukrainian
- Urdu
- Vietnamese
We also offer medical interpreter services in many other languages. Please let us know if you need different services.
Communication Aids
We are committed to providing equal access to patients, family members and companions with disabilities in compliance with the Americans with Disabilities Act (ADA).
To assist you, your family members or your companions who are deaf, hard of hearing, or affected by a speech disability, we offer the following auxiliary aids and services available free of charge:
- American Sign Language (ASL) or oral interpreters
- Assistive listening devices
- Telephone handset amplifiers
- Text telephones (TTY)
- Video remote interpreting (VRI)
- Written materials
- Other aids and services
Find the Resources You Need
Let us take care of the details so you can focus on healing. Here, you can find a handful of links to help you access, review and pay for the care you need for your whole health.
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- Billing Services
- Price Estimator
- Patient Portal
- Financial Assistance
- Insurance Information
- Additional Patient Resources
- Medical Records
Your Safety Is Our Top Priority
We’re committed to making patient care better and safer every day. Explore the safety practices we implement that meet the standards of the National Quality Forum and The Leapfrog Group.
Learn About Our Safety Practices
Ease Your Mind Ahead of Time
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled healthcare service that requires a hospital stay, we recommend contacting your anticipated healthcare practitioners within the hospital to confirm they accept your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time to help avoid any unexpected challenges and fees.
