If you live in Henrico County, Virginia, paying your water bill is easy and convenient through the county’s various payment options. Henrico County Public Utilities issues bi-monthly bills for water and sewer services that can be paid online, by phone, by mail, in person, or through automatic deductions.
Understanding Your Henrico County Water Bill
Henrico County water bills are sent out every other month and include charges for water and sewer services based on your usage. Bills provide important information like:
- Your account number
- Service address
- Meter readings
- Usage charges
- Account balance
- Due date
The total due includes usage plus any outstanding balances. Review your bill carefully to ensure all details are correct before making a payment.
Ways to Pay Your Henrico County Water Bill
Henrico County offers flexible payment methods to fit any schedule and preference
Pay Online
The fastest and most convenient way to pay is online through the county’s Paymentus system You can make secure payments using credit/debit cards or e-checks without any processing fees Just go to Pay Online and enter your account information to access your balance,
Pay by Phone
Call (804) 501-4275 and select option 1 to be transferred to Paymentus and pay by credit/debit card or e-check over the phone.
Pay by Mail
Detach the payment stub from your paper bill, enclose it with a check or money order, and mail to the address provided. Allow 7-10 business days for processing.
Pay In Person
Bring your bill and payment to the Treasury Office at the Western Government Center or Eastern Government Center. You can pay with cash, check, or card.
Pay Near Me
Use PayNearMe to pay in cash at local retail stores. Get a barcode online to bring to a participating location.
Auto Pay
Enroll in automatic payments to have your bill paid directly from your bank account every billing cycle. Complete the authorization form and submit a voided check to set up recurring deductions.
Payment Plan Options
If you need help paying a large water bill balance, Henrico County offers interest-free monthly payment plans. You can enroll through your online account and select a plan that fits your budget.
Avoid Late Fees and Penalties
Pay your water bill by the due date to avoid late fees or service disruption. If your payment is returned, additional charges will apply.
Get Account Support
Contact Henrico County Public Utilities by phone or email if you have any billing questions or need help with your account. Customer service can assist with balance inquiries, correcting account information, enrolling in auto pay, and more.
Paying your water bill in Henrico County is quick and easy through the flexible online, phone, mail, or in-person options. Sign up for recurring automatic payments to ensure your bill is paid on time every billing cycle. Check your account online anytime and enroll in a payment plan if you need help paying a large balance. With convenient payment methods and account support, Henrico County makes managing your water bill simple.
Pay Water and Sewer bills online
FAQ
How do I pay my water bill online Henrico County?
To pay online, visit https://ipn.paymentus.com/cp/hnro. You may pay your Henrico County utility bill by phone at (804) 501-4275 (option 1). This option links the customer to Paymentus.
How do I pay my Henrico County real estate taxes?
Taxpayers can pay online through Paymentus. The County accepts VISA, MasterCard, American Express, Discover Card and Electronic Checks. There are no processing fees. It is important accurate payment information be provided, which includes the correct account number and payment type.
How do I contact Henrico County personal property tax?
You can call the Personal Property Tax Division at (804) 501-4263 or visit the Department of Finance website .
How do I pay my Henrico County utility bill?
You may pay your Henrico County utility bill by phone at (804) 501-4275 (option 1). This option links the customer to Paymentus. The County has partnered with PayNearMe to offer an easy and convenient cash payment option at local businesses. To pay with PayNearMe, you will need a PayNearMe barcode that you can print or send to your mobile phone.
How often does the Henrico Department of public utilities bill?
The Henrico Department of Public Utilities bills customers for water and sewer services bi-monthly. You may continue to pay your utility bill as you normally do, or you may choose to use our Direct Utility Payment Program.
Does Henrico County accept online payments?
Online Payments – Henrico County accepts electronic payments for personal property taxes, real estate taxes, utility bills, parking tickets, false alarm fees, planning fees, building inspection fees and elevator certificate fees. Online Tax Assistance Request
What does Henrico Department of public utilities do?
Pay Utility Bill – The Henrico Department of Public Utilities bills customers for water and sewer services bi-monthly. Plan Review Comments (Planning only) – Check development (plan of development, site plan or subdivision) status.
